IT and process consulting
managed IT infrastructure services
product development
customised software development

Managed IT Infrastructure Services

General perceptions of managed services

A managed service provider (MSP) provides delivery and management of network-based services, applications, and equipment to enterprise. Managed service providers can be hosting companies or access providers that offer services that can include fully outsourced network management arrangements, including advanced features like IP telephony, messaging and call centre, virtual private network (VPNs), managed firewalls, and monitoring/reporting of network servers.

What are Managed Services

In our opinion Managed Services is not just about Management of Networks based service, applications and equipments. In addition to the above perceptions it also plays a larger role in the smooth functioning of an organization. Managed Service Providers act as enablers within an organization by facilitating IT decision making process through the implementation of appropriate sub-systems and applications. They bring with them expertise, processes and technology to identify and address IT challenges enabling an organization to primarily focus on core business initiatives.

Our service offering in the Managed Services space revolve around the following key areas:

Information Risk Management

The key to success of any business is the information that it possesses. Information could be in the form of business strategy, facts and findings, trade secrets, financial information, etc. Loss or theft of this critical business information may result into losses and even business continuity. Thus ensuring that the relevant information is accessible and available for use only to the right people is of utmost importance. Our team of information security experts will identify the vulnerabilities and help you minimize this risk.

Program Management

In todays changing business environment to keep up with the competition and accelerate the pace of growth, the focus has shifted from a labour intensive unit to a lean and IT intensive unit. But keeping abreast with the constantly changing mainstream technologies is difficult for organizations with a lean IT team. To keep up with this constantly changing environment, it is essential for organizations to adopt a combination of COTS and Bespoke development and implementation strategy. We help you devise this strategy taking into consideration the business requirements, budgets allocated, IT team capabilities and skill-set, vendor evaluations, etc.

Process Automation

Organizations run on a plethora of COTS and/ or Bespoke applications to address their business requirements. However these applications may be procured or developed incrementally over a period of time resulting into, duplication of data across systems and increased manual efforts to import/ export data from disparate systems. Our technology experts bring to the table their expertise in devising and streamlining existing solutions thereby increasing the system and employee productivity.

Data Management

For any business to succeed in this competitive world, availability and real-time analysis of information has become critical. Information is abundant in any organization, but it maybe scattered across places and people. Its retrieval and categorization is most often a herculean task. Thus ensuring that the relevant data is accessible and available for use at the right time to the right people has become quintessential. Our managed services team ensures availability of this information in a structured and systematic format.

Budgeting

To align IT expenses with business goals, it is essential to have an IT budget. An organization may want to implement all its IT initiatives but can do only as much as what is available in the form of IT budget, thus making it critical to prioritize their IT needs. It is also imperative to understand the direct and indirect expenditure that arise out of implementing such initiatives. Our team of experts keep themselves updated with the constant price fluctuations in the IT industry to identify the right product mix at optimum price.

Process Standardization

Globalization of business mandates business continuity and therefore reducing person dependency has become critical for the smooth functioning of an organization. To ensure this, it has become increasingly essential to standardize operations and processes through well defined policies and procedures. Our team of experts help you identify the problem areas, and will define policies and procedures to address them.

Infrastructure and Network Management

It is a general perception that Managed Services only encapsulates Infrastructure and Network Management within an organization; and is a classic example of a Body shopping engagement. The selection of a vendor typically revolves around the commercials and the SLAs set forth by the organization. However we look at Infrastructure and Network Management not as placing of heads/ resources but as enablers for business continuity and growth. Our team of experts take a holistic view of the business by identifying the business requirements, user requirements and system requirements to deliver a seamless and integrated IT infrastructure and network.

Key benefits of Managed Services:

- Optimization of IT infrastructure

- Information availability

- Risk management

- Ensuring business continuity

- Standardization

- Knowledge dissemination and transfer

- Reduce cost of ownership

- Facilitating the management team to focus on Core Business Initiative